Booking and Cancellation Policies

The URL of our official site is: https://karawanriad.com

The URL of our booking site is: https://direct-book.com/karawan-riad/properties/karawanriaddirect

The design for our suites is unique. The pictures on our website are representative of the suites.

All our rates include the breakfast and a free wifi access.

At check-out, the bill is to be released in Moroccan Dirhams (MAD) according to the day rate.

Promotional offers cannot be used in addition to other special conditions or negotiated rates.

Price might differ from our part of the year to the other, according to seasons, events, demand and availability. High season includes Christmas Holidays, New Year Eve, months from March to June, from September to mid-November and the period of the World Sacred Musics Festival. The Riad is exclusively closed for the Aïd al-Adha (Aïd el-Kebir).

Privatisation

You can book the whole riad for a day, a night, a week end or a full week. Karawan Riad can host 18 persons overnight. If you need to accommodate more people at night, we have agreements with the best Riads in the Medina.

Children & Teenagers

Children are welcome from the age of 8. Beware that the historic building does not have the same type of security level than modern buildings in Morocco or public buildings from European or North American standards. Parents have to be careful at any time.

Teenagers who are 12 and more are charged the adult rate. You should include them in the number of adults in your reservation.

Pets

Pets are normally not allowed in Karawan Riad. If you have a specific request, contact us directly for more information.

IDs & Security Deposit

At your arrival, you will be asked to present an official ID card that will be scanned as well as fill in a tourist form that is compulsory in Morocco.

A Security Deposit may be requested for the provision of certain devices to enhance your stay (smartphone, tablet, projector or others).

Booking Conditions

According to the specific conditions that apply to the rate that you selected, you will have to pay at booking :
> The amount of the first night for the Flexible Rate,
> 50% of the full amount of the reservation for the Best Available Rate,
> The full amount of the reservation for the Non Refundable Rates, the Packages and the Promos.

Cancellation Conditions

The Cancellation of you booking depends on the rate that you have selected:
> The Flexible Rate allows free cancellation until 48 hours before arrival. In case of cancellation within 48 hours, the first night will be due.
> The Best Available Rate allows the free cancellation of the booking until 14 days before arrival. Later cancellation or no show implies the payment of the full amount of the reservation.
> The Non Refundable Rates, the Packages and the Promos do not allow Cancellation. No Refund will apply.

A different cancellation policy may apply during Festivals and for Christmas Holidays and New Year Eve.

In the event of a refund of an overpayment, Karawan Riad does not apply any refund fees. However, it is possible that the amount received does not exactly correspond to the amount to be refunded either due to an exchange rate difference or for independent bank charges beyond our control.